blogheader.png

Posts Tagged ‘ note from Jason Forrest ’

Note from Jason Forrest: Prepare for the Sales What Ifs

November 2, 2012

Sales pros:

Question Mark-What If-Jason Forrest-Forrest Performance GroupAccording to Dictionary.com, defense is “An action of defending from or resisting an attack,” an “attempt to protect/defend against opposition” or a “barrier against attack.” When new home sales professionals play defensively, they are just trying to survive. Offense is “the action of attacking,” or “the team or players who are attempting to score or advance the ball.”

You can take an offensive stance by preparing for “play” and anticipating the what if scenarios.

Think back on your last appointment and analyze where you spent more of your time. How much time did you spend prior to the appointment coming up with a strategy to convert the sale?  Did you spend any time anticipating the what ifs?

What if the customer doesn’t like your price? What if the prospect says no? What if the potential buyer wants to wait until after Christmas or until they can get their desired price for their existing home? What if they don’t want to live next to power lines or busy roads? What are you going to do?  If you haven’t thought about it, it will catch you off guard and you’ll lose control of the sale and end of stopping the sale.

The American mindset is to prepare for the very best and hope for the very best. But it’s not always that way. An immigrant mindset is to be prepared for the very worst and hope for the best. So take an immigrant mindset to your next appointment and be prepared for different scenarios.

Here’s to having the immigrant mindset and earning what you’re worth!

Jason Forrest

Contributed by Jason Forrest
One of Training magazine’s Top Young Trainers of 2012, Jason Forrest is an expert at creating high-performance sales cultures through complete training programs. He incorporates experiential learning to increase sales, implement cultural accountability, and transform companies into sales organizations. Forrest is a sales trainer, management coach, regularly featured speaker at national conferences and professional association events, member of the National Speakers Association’s Million Dollar Speakers Group, and a published author. His newest book, Leadership Sales Coaching, will be available later this year. Learn about our new home sales training programs at http://www.forrestperformancegroup.com.

Note from Jason: Listen like you’re wrong…

October 12, 2012

Sales Pros:

Man Focusing-Listen-Jason Forrest-Forrest Performance Group“Listen like you’re wrong. Speak like you’re right.” –Michael J. O’Brien

One of my coaches, Michael J. O’Brien (who I’ll be partnering with on 2014′s book, Leadership Sales Culture) taught me about something really tough–being open-minded to other perspectives while also being absolutely confident in what I have to say.

I have to give a shout out to good coaching because I’ve been thinking about it ever since. It’s a real challenge because a lot of times our biggest strengths can be our biggest weaknesses too. I have no problem speaking like I’m right, but that in itself can make it hard to listen like I’m wrong.

Have you ever seen that in yourself? Maybe you’re so confident in your product and builder that you can’t even hear your prospects’ concerns. Or maybe you’re on the other side–you are so busy listening like you’re wrong that you don’t speak with confidence and swagger.

Stay tuned for more on  my personal growth in that area. And in the meantime, consider whether this is a challenge for you. Being balanced in this will benefit you in every area of your life. So here’s the first step–accept that it’s struggle and that you have room for growth. Then consider where you’re at with it in every conversation.

Here’s to earning what you’re worth!

Jason Forrest

 

Contributed by Jason Forrest, new home sales trainer/coach

One of Training magazine’s Top Young Trainers of 2012, Jason Forrest is an expert at creating high-performance sales cultures through complete training programs. He incorporates experiential learning (rather than theory) to increase sales, implement cultural accountability, and transform builders into sales organizations that build homes. A sales professional at heart, Forrest is the author of Creating Urgency in a Non-Urgent Housing Market and 40-Day Sales Dare for New Home Sales. As a consultant for many of the leading homebuilders in the United States, Canada, and Australia, Forrest’s competitive distinction is his behavior-modification approach (which focuses on people, process, and presentation) and his focus on culture change.  Learn about our new home sales training programs at http://www.forrestperformancegroup.com.

On Strategy

October 9, 2012

Don’t focus on the quick fix…focus on strategy!

Chess-Next Move-Jason Forrest-Forrest Performance GroupContributed by Jason Forrest, new home sales trainer/coach

One of Training magazine’s Top Young Trainers of 2012, Jason Forrest is an expert at creating high-performance sales cultures through complete training programs. He incorporates experiential learning (rather than theory) to increase sales, implement cultural accountability, and transform builders into sales organizations that build homes. A sales professional at heart, Forrest is the author of Creating Urgency in a Non-Urgent Housing Market and 40-Day Sales Dare for New Home Sales. As a consultant for many of the leading homebuilders in the United States, Canada, and Australia, Forrest’s competitive distinction is his behavior-modification approach (which focuses on people, process, and presentation) and his focus on culture change.  Learn about our new home sales training programs at http://www.forrestperformancegroup.com.

More Training or Less?

October 5, 2012

How to use training to gain success AND remain successful.

Contributed by Jason Forrest, new home sales trainer/coach

One of Training magazine’s Top Young Trainers of 2012, Jason Forrest is an expert at creating high-performance sales cultures through complete training programs. He incorporates experiential learning (rather than theory) to increase sales, implement cultural accountability, and transform builders into sales organizations that build homes. A sales professional at heart, Forrest is the author of Creating Urgency in a Non-Urgent Housing Market and 40-Day Sales Dare for New Home Sales. As a consultant for many of the leading homebuilders in the United States, Canada, and Australia, Forrest’s competitive distinction is his behavior-modification approach (which focuses on people, process, and presentation) and his focus on culture change.  Learn about our new home sales training programs at http://www.forrestperformancegroup.com.

Note from Jason Forrest: Make stress work for you

September 28, 2012

Sales Pros:

Lifting Weights-Working out-Confidence-Jason Forrest-Forrest Performance GroupMuscles grow when they’re stressed. But stress them too far and you’re gonna get a tear…or at least severe discomfort. But that place between distress and your comfort zone? That’s eustress…and it’s vital to your personal growth and productivity level.

Yes, that’s right. Stress can be good for you. To create eustress, push yourself 10-15% outside of your comfort zone. Any further and you’re liable to create distress. Other ways to create distress are to make goals that are too far out; to worry about whether or not you’re going to perform at the level you need to; and focusing on things that are out of your control.

One the other hand, you can create eustress by making small, bite-sized goals toward your larger ones; making yourself such an asset that they can’t let you go; and focusing on the present and the things you can control.

So this week, create eustress, prevent distress, and earn what you’re worth!

Jason Forrest

Contributed by Jason Forrest, new home sales trainer/coach

One of Training magazine’s Top Young Trainers of 2012, Jason Forrest is an expert at creating high-performance sales cultures through complete training programs. He incorporates experiential learning (rather than theory) to increase sales, implement cultural accountability, and transform builders into sales organizations that build homes. A sales professional at heart, Forrest is the author of Creating Urgency in a Non-Urgent Housing Market and 40-Day Sales Dare for New Home Sales. As a consultant for many of the leading homebuilders in the United States, Canada, and Australia, Forrest’s competitive distinction is his behavior-modification approach (which focuses on people, process, and presentation) and his focus on culture change.  Learn about our new home sales training programs at http://www.forrestperformancegroup.com.

Note from Jason Forrest: Fall in love with your prospect’s dreams

September 14, 2012

Sales pros:

Couple's Dreams-Prospect's Dreams-Jason Forrest-Forrest Performance GroupMy all-time favorite video shop includes a moment when the prospect says she’d like to use the the study as a formal dining room. Her new home salesperson (a true sales professional if I’ve ever seen one) handled it beautifully. Was she surprised? Sure. Would she use the room that way for herself? Not a chance. Did she get excited for the prospect? Absolutely.

This shows high emotional intelligence. The sales pro fell in love with the prospect’s dreams and vision, even though it wasn’t her own.

This sales pro was customer mission focused rather than product focused. If she was too rigid with the way she thought about the room’s uses, she would’ve bulldozed the customer’s desires in favor of her own. We’ve got to think about our prospects more than our products.

Who cares how she uses the room? If it accomplishes her goals, then everybody wins.

Be open. Think about your customer’s needs before your product’s features. Fall in love with what they love.

Here’s to earning what you’re worth!

Jason Forrest

Contributed by Jason Forrest, new home sales trainer/coach

Jason Forrest (named one of 2012′s Top Young Trainers for Training Magazine–a national, industry-wide publication) is an expert at creating high-performance sales cultures through complete training programs. He incorporates experiential learning (rather than theory) to increase sales, implement cultural accountability, and transform builders into sales organizations that build homes. A sales professional at heart, Forrest is the author of Creating Urgency in a Non-Urgent Housing Market and 40-Day Sales Dare for New Home Sales. As a consultant for many of the leading homebuilders in the United States, Canada, and Australia, Forrest’s competitive distinction is his behavior-modification approach (which focuses on people, process, and presentation) and his focus on culture change.  Learn about our new home sales training programs at http://www.forrestperformancegroup.com.

Note from Jason Forrest: Selling to the Absentee Buyer

September 7, 2012

Sales pros:

Arrow Leading the Way-People behind you-Jason Forrest-Forrest Performance GroupThere’s more to your buyer than meets the eye. Sometimes, behind the prospect in front of you is an absentee buyer. An absentee buyer can be a spouse, a parent, a boss–anyone who influences the purchase decision. Sometimes they’re going to be living in the home and have a personal stake in the decision, but even people who will never set foot in the entryway can influence a potential buyer’s search for buying a new house.

Ask questions to find out who those influencers are and use that information as a way to extract the objections your buyer will face when he/she leaves. Don’t leave those dinnertime conversations to chance.

Here’s how–bring the absentee buyer into the equation whenever possible. Throughout the process, say, “Let’s assume that [absentee buyer] is here today. I’ll ask you what he/she would say in a given situation. What are the frustrations or concerns you’d anticipate from them?”

The idea is that after you’ve extracted and addressed the objections of the customer in front of you, you can extract and address those of the absentee buyer.

This week, remember the absentee buyer and arm the prospect in front of you with the information they’ll need to communicate effectively.

Here’s to earning what you’re worth!

Jason Forrest

Contributed by Jason Forrest, new home sales trainer/coach

Jason Forrest (named one of 2012′s Top Young Trainers for Training Magazine–a national, industry-wide publication) is an expert at creating high-performance sales cultures through complete training programs. He incorporates experiential learning (rather than theory) to increase sales, implement cultural accountability, and transform builders into sales organizations that build homes. A sales professional at heart, Forrest is the author of Creating Urgency in a Non-Urgent Housing Market and 40-Day Sales Dare for New Home Sales. As a consultant for many of the leading homebuilders in the United States, Canada, and Australia, Forrest’s competitive distinction is his behavior-modification approach (which focuses on people, process, and presentation) and his focus on culture change.  Learn about our new home sales training programs at http://www.forrestperformancegroup.com.

Change Your Instincts

August 30, 2012

Karate Kid-Instincts-Change-Jason Forrest-Forrest Performance GroupDo you train your new home sales marketing skills with the same intensity as the Karate Kid? What would happen if you did?

Contributed by Jason Forrest, new home sales trainer/coach

One of Training magazine’s Top Young Trainers of 2012, Jason Forrest is an expert at creating high-performance sales cultures through complete training programs. He incorporates experiential learning (rather than theory) to increase sales, implement cultural accountability, and transform builders into sales organizations that build homes. A sales professional at heart, Forrest is the author of Creating Urgency in a Non-Urgent Housing Market and 40-Day Sales Dare for New Home Sales. As a consultant for many of the leading homebuilders in the United States, Canada, and Australia, Forrest’s competitive distinction is his behavior-modification approach (which focuses on people, process, and presentation) and his focus on culture change.  Learn about our new home sales training programs at http://www.forrestperformancegroup.com.

 

Note from Jason Forrest: Sales Professionals work with hands, heart, body, and soul

August 28, 2012

Brain in Hands-Sales Pro-Tools-Jason Forrest-Forrest Performance Group“A man who works with his hands is a laborer;
a man who works with his hands and his brain is a
craftsman; but a man who works with his hands and
his brain and his heart is an artist.”

–Louis Nizer, lawyer

Sales pros:

In order to be great, you have to work with your hands, brain, heart, and soul. You might even add to the above quote and say that a man who works with his hands, his brain, his heart, and his soul is a sales professional.

If you fit that description, take a moment and bask in the reverence that you are the highest level of sales evolution. Others just use their hands or their hearts and their hands. But not you, you use your soul.

It’s a tall order, I know. But you’re up for it. You pursued this gig knowing there weren’t guarantees…knowing you’d have to give up nights and weekends and holidays. You may as well make it worth it by giving it your best and operating at the level of a sales professional.

You use your hands by showing–opening up cabinets, demonstrating, walking off the room dimensions on site, having clients touch and feel construction quality, etc..
You use your mind by appealing to logic–talking about the features that will improve your customers’ lives on a logical level.
You use your heart when you appeal to emotion–the benefits to prospects’ lives on an emotional level.
You use your soul by connecting deeper; selling to each customer as you would sell to your mom or sister; and passing on your hot belief that if they don’t buy, they’re missing out.

So, are you using all of you? Make it a game–after each interaction with a customer today, consider what levels you sold to them on. Did you sell at a laborer’s level? Or maybe a craftsman’s? Did you sell at the level of an artist? Or did you give it everything you have and sell at the level of a true sales professional?

Here’s to earning what you’re worth!

Jason Forrest

 

Contributed by Jason Forrest, new home sales trainer/coach

Jason Forrest (named one of 2012′s Top Young Trainers for Training Magazine–a national, industry-wide publication) is an expert at creating high-performance sales cultures through complete training programs. He incorporates experiential learning (rather than theory) to increase sales, implement cultural accountability, and transform builders into sales organizations that build homes. A sales professional at heart, Forrest is the author of Creating Urgency in a Non-Urgent Housing Market and 40-Day Sales Dare for New Home Sales. As a consultant for many of the leading homebuilders in the United States, Canada, and Australia, Forrest’s competitive distinction is his behavior-modification approach (which focuses on people, process, and presentation) and his focus on culture change.  Learn about our new home sales training programs at http://www.forrestperformancegroup.com.

Note from Jason Forrest: Who do you play for?

August 21, 2012

Turf-Play-Love of it-Sales Pro-Jason Forrest-Forrest Performance Group“Somewhere behind the athlete you’ve become and the hours of practice and the coaches who have pushed you is a little girl who fell in love with the game and never looked back… play for her.”

―Mia Hamm, retired soccer star

Sales pros,

We are corporate athletes. But sometimes we “play” because it’s our job or because the boss requires us to. We play because we don’t want to get yelled at or have unpaid bills.

But somewhere behind all that is that genuine people person who went into new home sales for the pure of love of it–for the joy of meeting new people, for the thrill of closing a sale, and for the power that comes with knowing that your results are directly related to your efforts.

Tap into that and get into that childlike spirit of why you wanted to make this your career in the first place. Play for that.

Champions have fun with it. They play to perfect their craft. And they play for themselves more than they play for their boss or their mortgage or anything else.

Play for fun. Play for you.

Here’s to earning what you’re worth!

Jason Forrest

Contributed by Jason Forrest, new home sales trainer/coach

Jason Forrest (named one of 2012′s Top Young Trainers for Training Magazine–a national, industry-wide publication) is an expert at creating high-performance sales cultures through complete training programs. He incorporates experiential learning (rather than theory) to increase sales, implement cultural accountability, and transform builders into sales organizations that build homes. A sales professional at heart, Forrest is the author of Creating Urgency in a Non-Urgent Housing Market and 40-Day Sales Dare for New Home Sales. As a consultant for many of the leading homebuilders in the United States, Canada, and Australia, Forrest’s competitive distinction is his behavior-modification approach (which focuses on people, process, and presentation) and his focus on culture change.  Learn about our new home sales training programs at http://www.forrestperformancegroup.com.

Most of us dislike the accountability and having to report results, or the lack thereof. That’s human nature. But without accountability, there is not progress. [40 Day Sales Dare] has helped me to see that I need to be more disciplined in follow-up, listening, questioning, and completing the process with each prospect.
Myself and others in our team are starting over with the book. I had the opportunity to visit a top, master planned community a few weeks ago and was shocked at the caliber of sales people. None of them had the skill set we are using. I was underwhelmed. This is our time! This is our day to be what we are destined to become – the top sales force in the nation!
Thank you for believing in us!

Tom Cooper
Woodside Homes