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Posts Tagged ‘ new home sales ’

Pursuit of Mastery

May 24, 2012

Success-Mastery-Jason Forrest-Forrest Performance Group“If a man is called to be a street sweeper, he should sweep streets even as Michelangelo painted, or Beethoven composed music, or Shakespeare wrote poetry. He should sweep streets so well that all the hosts of heaven and earth will pause to say, here lived a great street sweeper who did his job well.” –Dr. Martin Luther King, Jr.

Back in the day, people pursued mastery–maybe in an art they had a natural talent or interest in or a trade passed through the generations. In anything from shoe cobbling to martial arts, people strove to be the best and took pride in their work.

In the age of factories and mass production, we have lost the need (in some ways) to have such specific skills in trades. And thus, the mark of excellence comes in the form of a swoosh symbol instead of a row of precise, handmade stitches.

But, whatever our pursuit, there is still a joy in being better today than yesterday. There is still a personal satisfaction that comes with striving each day to reach your potential–whether as a street sweeper or a new home sales professional.

In addition to personal satisfaction, there are other benefits that come with pursuing mastery. More sales, for example. Don’t you think people are more likely to buy from the sales pro who openly treats her role as the art of solving customers’ mission than the one down the street who treats it like a task to get through before they can get home to dinner?

Speaking of dinner–we’re about to have a master chef in the family. My wife is going to school for culinary arts. I have a feeling my life’s about to change–and it may involve bigger belts and new suits.

How would your life change if you treated the art of selling with the kind of reverence Dr. King described? Share your comments below.

Contributed by Jason Forrest

Jason Forrest (named one of 2012′s Top Young Trainers for Training Magazine–a national, industry-wide publication) is an expert at creating high-performance sales cultures through complete training programs. He incorporates experiential learning (rather than theory) to increase sales, implement cultural accountability, and transform builders into sales organizations that build homes. A sales professional at heart, Forrest is the author of Creating Urgency in a Non-Urgent Housing Market and 40-Day Sales Dare for New Home Sales. As a consultant for many of the leading homebuilders in the United States, Canada, and Australia, Forrest’s competitive distinction is his behavior-modification approach (which focuses on people, process, and presentation) and his focus on culture change.  Learn about our new home sales training programs at http://www.forrestperformancegroup.com.

HB Resource– Today’s New Home Sales Challenge: Creating Interest in the Uninterested

May 8, 2012

Arguing Men-Creating Interest in the Uninterested-Jason Forrest-Forrest Performance GroupJust a few years ago, most of the visitors to new home sales offices arrived
interested in buying. Things have changed and fewer people enter our sales offices ready to buy. This presents a major challenge for today’s new home sales force that can no longer ride the current of a building and buying boom.

Read more.

JASON FORREST (named one of 2012’s Top Young Trainers for Training magazine–a national, industry-wide publication) is an expert at creating high-performance sales cultures through complete training programs. He incorporates experiential learning (rather than theory) to increase sales, implement cultural accountability, and transform companies into sales organizations. A sales professional at heart, Forrest is the author of two previous books. Forrest’s competitive distinction is his behavior-modification approach (which focuses on people, process, and presentation) and his focus on culture change.

ABOUT FORREST PERFORMANCE GROUP

Forrest Performance Group specializes in culture change and creating urgency within sales teams and management. Forrest PG’s competitive distinction is its behavior modification approach as applied to a variety of programs, education, seminars and sales coach training offerings all aimed at dramatically improving sales force success.

Remember your first love?

May 8, 2012

Peeking-Confidence-Jason Forrest-Forrest Performance GroupOf course you do–the first time your belly got tingly and your hands sweat with anticipation when you might see the  object of your affection. And remember how you compared everybody you dated or liked to the first one who gave you butterflies and made your heart pound?

In new home sales, you can create that same effect with your buyers as they leave your office. Give them such a memorable and positive experience that as they go to the next home or community, they are constantly comparing back to you.

Get them asking each other, “Remember how the sales pro at [your builder] really took the time to listen to us and understand our needs?” Or thinking that your home was the one they could picture raising their kids in. And your neighborhood was the one that made them feel connected–where they felt like they would fit in and be part of a community.

If you do your job, you will get them to the point where they are always comparing the next home or builder to you.

For more on making them compare to you, see Dare 38 (“Give them an Assignment”) from 40 Day Sales Dare.

Contributed by Jason Forrest

Jason Forrest (named one of 2012′s Top Young Trainers for Training Magazine–a national, industry-wide publication) is an expert at creating high-performance sales cultures through complete training programs. He incorporates experiential learning (rather than theory) to increase sales, implement cultural accountability, and transform builders into sales organizations that build homes. A sales professional at heart, Forrest is the author of Creating Urgency in a Non-Urgent Housing Market and 40-Day Sales Dare for New Home Sales. As a consultant for many of the leading homebuilders in the United States, Canada, and Australia, Forrest’s competitive distinction is his behavior-modification approach (which focuses on people, process, and presentation) and his focus on culture change.  Learn about our new home sales training programs at http://www.forrestperformancegroup.com.

Note from Jason Forrest: Instant Gratification

April 20, 2012

“Instant gratification takes too long.” –Carrie Fisher

Sales Pros:

Would you rather make 2 grand this month, or wait two months and make 6 grand? If you’re anything like these kids (and most of us are), it’s not as simple an answer as you might think.

I like to think of delayed gratification this way–I work like no one else today so that I can earn like no one else tomorrow. It applies to working out, to saving for retirement, and to so many other things. Stick with it and it will be worth it.

The more we can be disciplined to accept short-term pain for long-term gain, the more successful we will be.

Whenever you’re struggling to wait for something, divide a sheet into two columns. On the left side, write out the risks, pain, or discomfort associated with the delay. On the right, list all the advantages and benefits of waiting.

For example, in new home sales, working hard and missing nights and weekends today would fall on the left side of the page.  But on the right would be the reward or goal that you will get in six months by sacrificing those things now.

Focusing on the rewards that delaying gratification will get you is a great way to get through the temporary pain.

Here’s to earning what you’re worth!

Jason Forrest

Do you have examples from your own life? Share them in the comment.

Contributed by Jason Forrest

Jason Forrest (named one of 2012′s Top Young Trainers for Training Magazine–a national, industry-wide publication) is an expert at creating high-performance sales cultures through complete training programs. He incorporates experiential learning (rather than theory) to increase sales, implement cultural accountability, and transform builders into sales organizations that build homes. A sales professional at heart, Forrest is the author of Creating Urgency in a Non-Urgent Housing Market and 40-Day Sales Dare for New Home Sales. As a consultant for many of the leading homebuilders in the United States, Canada, and Australia, Forrest’s competitive distinction is his behavior-modification approach (which focuses on people, process, and presentation) and his focus on culture change.  Learn more at http://www.forrestperformancegroup.com.

Angry Buyers

April 10, 2012

Angry Man-Angry Buyers-Jason Forrest-Forrest Performance GroupA couple comes in to a new home sales office and says, “We’re just looking.” What they don’t say is that they arranged a babysitter, filled up their SUV at $4 a gallon, and drove an hour to the community on a Saturday afternoon–the only day they both have off.

They say they’re just looking because they don’t know exactly what they want–they just know they’re not totally satisfied with what they have. The couple repeats the routine for six months and finally returns to the same community, arms crossed and brows furrowed. This time, they angrily say, “We know exactly what we want–do you have it?”

Why are they so angry and short? Well they’ve just spent much of the past six months unsatisfied with their current situation, but unsure what they want to change. As much as they’re afraid of being sold or of committing to something that isn’t right for them, they’ve walked into sales office after sales office, unconsciously begging someone to help them figure out exactly which home will improve their lives.

And now they’re ticked because nobody led them to a solution. Nobody had the courage to reject the “just looking” smokescreen and take them through the process like they would anybody else.

When they said they were just looking, salesperson after salesperson left them alone to wander the models aimlessly and return to their less-than-ideal home with an empty tank of gas and no answers.

Remember, an angry buyer today was a just looking buyer six months ago. And a just looking buyer today is just a solution away from being a contracted buyer. Because what they’re really “just looking” for is someone to guide them home.
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For more on this subject, see dare 21 (“Focus on the ‘Just Looking’ Buyer”) of my book, 40 Day Sales Dare.

Contributed by Jason Forrest

Jason Forrest (named one of 2012′s Top Young Trainers for Training Magazine–a national, industry-wide publication) is an expert at creating high-performance sales cultures through complete training programs. He incorporates experiential learning (rather than theory) to increase sales, implement cultural accountability, and transform builders into sales organizations that build homes. A sales professional at heart, Forrest is the author of Creating Urgency in a Non-Urgent Housing Market and 40-Day Sales Dare for New Home Sales. As a consultant for many of the leading homebuilders in the United States, Canada, and Australia, Forrest’s competitive distinction is his behavior-modification approach (which focuses on people, process, and presentation) and his focus on culture change.  Learn more at http://www.forrestperformancegroup.com.

To Realtor or not to Realtor?

April 9, 2012

Contributed by Jeanne CongerHandshake-X Factor- Jason Forrest-Forrest Performance Group

Let’s follow the logic.  Realtors have buyers. We need buyers. We need Realtors who have buyers.

The majority of home sales in most markets come from used homes–in most markets, the Broker participation rate is at least 80% for all single-family residential transactions. Why? Because it’s nearly impossible to buy or sell a used (yep, I said USED) home without a Realtor. Buyers are conditioned to call Realtors to look at homes.

So what does this mean for us in the new home market? It means that new home sales professionals should aggressively target Realtors (and thus, buyers). Especially those who would not otherwise be out looking at a brand new home.

So how do we increase Realtor co-op and increase our sales? Stay tuned next week for 10 benefits to Realtors who sell new homes!

In the meantime, be sales ready by creating relationships with the top five Realtors in your sub-market. Show them how you can help them make more sales by partnering with you.

Jeanne Conger, J Forrest Group’s National Sales Coach, has 25 years in the industry; experience with public and private builders; and over 900 hours of real estate courses under her belt. She is truly an industry expert. While she has worked in design studios, marketing departments, merchandising departments, and sales management (she coached a sales team of more than 100), Jeanne enjoys nothing more than being in the trenches.

Jeanne specializes in turning around laggard communities, helping sales professionals generate traffic, providing hiring consulting for sales managers, and coaching design center sales professionals. Learn more about J Forrest Group’s new home sales training programs.

 

Right Side Up?

April 5, 2012

Contributed by Jeanne Conger United Ad Creating Urgency Jeanne Conger new home sales training programs

“Place your expectations in the upright position.” What exactly is United Airlines trying to say? All I know is that it set my alarm bells off with thoughts of: “Warning–don’t expect too much,” and “What exactly are upright expectations anyway?” This is likely in sharp contrast to what they were trying to go for–some sort of an exhortation to have high expectations, maybe?

Two weeks after seeing the ad, I am still not certain what they meant. All I know is that the warning bells are still ringing. I’d be willing to bet the ad didn’t hit the right spot with other members of United’s target audience either.

Critical thinking:

1. Are we guilty of sending unintended mixed messages to our new home buyers?
2. What type of messages resonate with our target audience?
3. What will our prospects be thinking and saying when they leave us?
Action items:

1. Remember that the most important conversations that a buyer has are those that you are not part of. The private conversations new home prospects have with themselves, friends and family.

2. Increase the odds that their conversations about you and your product are positive by helping them fall in love with your home and community. Jason said it best in dare one (“A Spoonful of Sugar”) from his book–The 40 Day Sales Dare.  The dare reminds us to give our buyers a chance to fall in love with our home, neighborhood, amenities and us as sales professionals before we ask them to “place their expectations in the upright position,” for example.

3. Make sure your messages are clear–ask lots of questions to make sure the buyers are picking up what you’re laying down.

Be sales ready!

Jeanne Conger, J Forrest Group’s National Sales Coach, has 25 years in the industry; experience with public and private builders; and over 900 hours of real estate courses under her belt. She is truly an industry expert. While she has worked in design studios, marketing departments, merchandising departments, and sales management (she coached a sales team of more than 100), Jeanne enjoys nothing more than being in the trenches.

Jeanne specializes in turning around laggard communities, helping sales professionals generate traffic, providing hiring consulting for sales managers, and coaching design center sales professionals. Learn more about J Forrest Group’s new home sales training programs.

The Life Inside the Box

April 5, 2012

Contributed by Jason Forrest

Until someone produces the iHome–some revolutionary product that stands apart from all the rest, you’re selling what everyone else is selling–a box with rooms, ceilings, floors, and walls.

But then it’s not about the box, is it? It’s about the memories of kids running around in Superman pajamas, of gathering with friends and family at the dining room table, and of helping kids do homework at the kitchen island. It’s about life.

In this commercial, Sleepy’s mattresses never once delves into springs or firmness or wine glasses. In fact, the only words are the lyrics in the song.  The rest is just images of people living life and enjoying each other. Like in new home sales, Sleepy’s is selling life.

Because it’s not about the box–it’s about the life inside the box.

P.S. Thank you to Adam, sales coach with Richmond American Homes for sharing this commercial with us.

Jason Forrest (named one of 2012′s Top Young Trainers for Training Magazine–a national, industry-wide publication) is an expert at creating high-performance sales cultures through complete training programs. He incorporates experiential learning (rather than theory) to increase sales, implement cultural accountability, and transform builders into sales organizations that build homes. A sales professional at heart, Forrest is the author of Creating Urgency in a Non-Urgent Housing Market and 40-Day Sales Dare for New Home Sales. As a consultant for many of the leading homebuilders in the United States, Canada, and Australia, Forrest’s competitive distinction is his behavior-modification approach (which focuses on people, process, and presentation) and his focus on culture change.  Learn more at http://www.forrestperformancegroup.com.

Note from Jason Forrest: Welcome to my home

March 27, 2012

Sales Pros: Welcome-Mat Jason Forrest creating urgency new home sales training and development new home sales trainer

What’s the first thing you do when new people come to your place? Do you say, “Welcome to my home…show yourself around?” Or maybe it’s more like the following: “Welcome to my home, let me give you a tour.”

It seems like a silly question, right? Because of course you don’t let people walk in and show themselves around and look through your underwear drawers, right? Because it’s your home.

But that’s the thing–the models are yours too. You’re doing your prospect a disservice if, when they walk through your door, you think you’re doing them a favor by leaving them alone. But they’re in your house. You know it best–you know the features, the layout, and the personal touches that make it what it is.

When a prospect walks into an average salesperson’s model, the salesperson feels like he/she is in the customer’s world. But when a prospect walks into an X factor sale professional’s model, they are in the sales professional’s world.
Each of you is capable of being that leader, you just have to change the way you’re thinking.

Here’s to earning what you’re worth!

Jason Forrest

 

Jason Forrest (named one of 2012′s Top Young Trainers for Training Magazine–a national, industry-wide publication) is an expert at creating high-performance sales cultures through complete training programs. He incorporates experiential learning (rather than theory) to increase sales, implement cultural accountability, and transform builders into sales organizations that build homes. A sales professional at heart, Forrest is the author of Creating Urgency in a Non-Urgent Housing Market and 40-Day Sales Dare for New Home Sales. As a consultant for many of the leading homebuilders in the United States, Canada, and Australia, Forrest’s competitive distinction is his behavior-modification approach (which focuses on people, process, and presentation); his ability to create urgency, and his focus on culture change.  Learn more at http://www.forrestperformancegroup.com.

Note from Jason Forrest: DTR

March 21, 2012

Sales Pros:

 Marriage Proposal-DTR-Follow Up-Jason Forrest-Forrest Performance GroupHave the DTR talk. Regularly.

The DTR is the “determine the relationship” talk. You know the one. In college, it’s the, “Hey, I feel things are going pretty well here and we’re ready for the next level. Do you feel the same?”

And it’s important to have that talk with your buyers. I’m not talking just one time—I’m talking before they leave the first day (and every day following), when you call and follow up, while the house is being built, and all the way up until they move in.

It may not be the easiest talk when you’re dating, but in selling, it’s a good thing to do. At the very least, have the DTR before they leave each visit. The goal is to find out where you stand; whether your home is a finalist; and how your options compare to what the buyer is hoping to find. Think of it this way—it’s a benefit to the buyers because you’re leading them to resolve in their mind whether they like you enough to go to the next level. And it’s a benefit to you because you get a better idea of whether the person is going to answer your call or call you back.

In order to DTR, ask your buyers what might be keeping them up at night or making them uneasy. Figure out where we’re at. For a confident salesperson, DTRing is about finding out where you stand and resolving any issues.

This week, have the DTR with each of your buyers under contract as well as each new prospect.

Here’s to earning what you’re worth!

Wow…it’s been a whirlwind learning curve and I am having a blast. But I did want to let you know Jason, that today’s coaching session you gave us was the best one yet! [...]

Thanks again I really enjoyed today’s session and I felt I really needed it! Thanks! I can also use this to give to my team captain’s so they have a foundation as well!

Denise Bourne, Director of Sales
Richmond American Homes